Resolving Personal and Organizational Conflict"Take time to listen to what is said without words . . . To obey the law too subtle to be written." Lao Tse At the heart of any conflict are the stories that people tell about the dispute, and the resolution to the conflict lies within these stories. Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals